Customer reviews of HM Automotive

By Steph H on 01 October 2019 | Verified purchase

This is the best place I've ever been to for car sales. Excellent, friendly, and honest service. Nothing was too much trouble for this guys. The car is fantastic for the price and with it coming with 12 months MOT, 12 months breakdown cover, and a 6 month warranty, you can't go wrong. I was worried at first, but they were recommended by my finance company and I can see why. I live in Tamworth, which is almost 120 mile round trip, but it's well worth the journey for peace of mind. I definitely recommend them to anyone looking to buy a car. I will be using them again when it's time to get another one!

By Simon C on 30 September 2019 | Verified purchase

People dont write positive reviews enough so thought I'd give these guys a quick review to say what a thoroughly enjoyable experience I had buying a car from them. He was great from start to finish, he was honest and upfront about everything provided all paperwork and we drove away very satisfied. Don't hesitate to use these guys. Great family run business I would fully recommend... Keep up the good work

Reply from HM Automotive on 30/09/19

Thanks for choosing us we always treat our customers with great respect and provide them with a great customer service with in a relaxed calm environment was a great pleasure helping you choose your new car .

By shamim M on 28 September 2019 | Verified purchase

it was a normal buy to be honest but the sad thing is the was few things that put me off now the was a big hole under driver side floor i only knew when i was cleaning and seat had few white marks like dry vomit had to waste money on valet the guy was ok but rushing the sell thru and i had to make spare key done service to the car again even tho i been told it just had service and on top as far as i know any trader has to do the service before sell but no didn’t even get warrenty been told its the but no sign of it till now

By zulleckssy Z on 24 September 2019 | Verified purchase

Like it, and will recommend it! Car in perfect condition

Reply from HM Automotive on 30/09/19

Thanks for your kind custom.

By Basharat H on 23 September 2019 | Verified purchase

Salesman very professional, had fantastic understanding of cars, & was able to answer any questions on the car I purchased with honesty. And the price offered was super, can’t fault his service will definitely recommend this place to everyone! Give it a look around you’re never go anywhere else.. hope to use this place in the near future. Thanks once again for your service. Many thanks

Reply from HM Automotive on 24/09/19

Thanks for choosing us it was our upmost pleasure to deal with a great gentleman like you we are happy we were able to help you to choose a family car for your needs .

By myanh D on 23 September 2019 | Verified purchase

Great service delivered my car down to London quick time Thanks

Reply from HM Automotive on 24/09/19

Thanks very much glad you like your purchase which you bought unseen and had delivered to your home in London from Yorkshire as promised ... Good to see another happy customer thanks very much for Choosing us

By claire W on 03 July 2020 | Purchase not verified

I purchased a car that was advertised on Autotrader from this seller and from the start it was problematic. It was sold as running well with just a few scratches because of age and wear but otherwise fine. I was advised that I would have to pay by bank transfer as I was buying online. I made my payment for the car plus £100 delivery fee from Keighley to Manchester into a personal account which I found strange surely business should run through a business account? After payment was made I was then advised that the log book was missing and I’d have to fill in a form myself to get a new one. At this point I asked for a refund as I wasn’t happy. The sellers just told me everything is fine, the previous owner is keeping It taxed and insured so it’s all covered ( this is not true as these things don’t carry over to new owner). The car was delivered, first time out in it, the brakes were failing to work. Took to garage, so far has cost £500 and major oil leak found from engine, AVOID SELLER

Reply from HM Automotive on 03/07/20

hi we have sold this car to you on behalf of a family member the car was advertised as a insurance right off as it was categorised as it was a 15 year old car £989 and would have defects as its been written off by the insurance even though it was in good running order as we have our cars appraised and checked over by our inderpendant mechanic to make sure our cars are fit for purporse .we have all the evidence for this we did advise you of the costemetics as its a 15 year old car as you will see . This is OUR LIVELYHOOD and our feedback speaks for its self We sell quality cars to great people and always put our customers first we sell expensive cars and cheap and due to the great products we offer you can once again see the feedback response .... if the brakes were bad it wouldnt have passed its mot or drove to you !!! please kindly remove your negative comment as this is not a true reflection of the car we can help a customer but can not make a decision for a customer.

By Michael G on 16 June 2020 | Purchase not verified

Bought the car from Northern Ireland so had to put trust in the company which was a bad mistake, the whole car advert was lies. 72000 miles on the ad when car arrived there was 74500 also saying it was just fully serviced with all new tyres etc. when car arrived the service light was on in the dash, needs 3 tyres all new brakes discs and a new CV boot as it has burst grease all over the inside of the alloys and the arm rest was completely broken. When I said this to them they have just completely ignored all messages and not even willing to pay for these problems which they should have all done prior to selling the car. Complete joke!