Customer reviews of HM Automotive

By R S on 10 August 2020 | Verified purchase

Excellent customer service. We rang to come see a vehicle but upon arrival we liked a different vehicle. The dealer talked us through everything. He hapilly let us take the car to a mechanic to get it checked over. When we took the car home the next morning there was a radiator leak I rang the dealer he advised is to take it to a garage the garage checked it and gave us an estimate and the dealer put the money in my account within an hour Excellent service and would highley recommend to all.

By Steven B on 09 August 2020 | Verified purchase

Great contact with these guys, was intrested in a car but was 2hrs away. All info given and contacted me to keep me informed. Great garage.

By David S on 04 August 2020 | Verified purchase

Very helpful. Went to look at one car but ended up buying another!

By Matt Y on 04 August 2020 | Verified purchase

Honest and friendly dealer, you can't ask for better. Was always willing to answer any questions about the car, great delivery service given that I bought the carivibg almost 200 miles away. Very happy with the car when it arrived

Reply from HM Automotive on 05/08/20

Thanks for choosing us . It’s a big trust barrier buying a car unseen . But I give a genuine reflection of the vehicle to the customer prior to purchase as customers are a priority and need to be satisfied with what they buy. We do sell our cars all over the country and this is on a regular basis .

By Mat R on 02 August 2020 | Verified purchase

The car was exactly as described. I had an extensive test drive and the owner went out of his way to be helpful. He even went to the post office for me to sort out my road tax. Excellent service, I am very pleased with my “new” car and I would have no hesitation in buying another car or recommending a friend.

Reply from HM Automotive on 02/08/20

Many thanks for taking timeout to leave a feedback

By Kameron B on 30 July 2020 | Verified purchase

Pleasant experience, vehicle was just as described and shown on photos and I am more than happy with the purchase. We'll worth the travel

Reply from HM Automotive on 01/08/20

Thanks for your custom .

By Louise R on 30 July 2020 | Verified purchase

Really good friendly reliable nice man and delivery as well.nice clean car and nice price

Reply from HM Automotive on 01/08/20

Appreciate your kind words this is our business so customer service for me is a must as a normal every day thing thanks for your brilliant feedback.

By Nick B on 20 July 2020 | Verified purchase

Can't fault the service received, even after a rocky start! I purchased the car Saturday afternoon and it was delivered the same evening. Unfortunately, due to being stood the battery was all but dead when I tried to drive it later. I text the dealer to advise and he sent back his delivery driver to check things over. He got it started but again the next morning it was dead! The thing that impressed me though was the dealer kept in touch and when I said I was getting the AA to install a new battery, he transferred the money it cost to me immediately. When buying a second hand car, it annoys me when people expect brand new standards. For the price I've paid I'm really happy with the car, but what made the difference was the dealer's honest and fair approach to after sales. I certainly wouldn't hesitate in buying another car if the same guy is in charge, especially with two boys almost driving age I'm sure I will use again in the future.

Reply from HM Automotive on 20/07/20

Thanks for your feedback mate with over 40 cars in stock time to time we normally do get our car battery's which fail on us.. its not nice for my customer to buy a car from myself and have to face problems i simply dont believe in that my customers are like family to me ..so you have to go out of your way for you close ones .. hence why i paid for a brand new replacement battery and sorted it in no time thanks for choosing us and your great feedback

By Rachel H on 18 July 2020 | Verified purchase

Would certainly buy another car from there. Very helpful and even though the purchase was only an older run around for our daughter, was given a little bit of warranty 👍

By Rakesh M on 16 July 2020 | Verified purchase

Good experience with seller. No pressure sales tactics. Seems like a genuine, down to earth personable chap. Would recommend this seller.

Reply from HM Automotive on 18/07/20

Many thanks for choosing us.